Service Terms and Conditions

Terms and conditions
These terms and conditions govern all bookings that you make with Kalahari Holiday Tours.
No contract will come into existence between you and us until we receive your full payment in cleared funds and we accept your booking. We reserve the right to refuse any booking at our sole discretion.
When you make a booking, you confirm that you have the authority to accept and do accept these Terms and Conditions and if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making the booking.
It is your responsibility to ensure that all of the details on your travel documents (including those of any of your party members) are correct and to bring to our attention any errors or discrepancies immediately. We reserve the right to charge you for amending any errors.
Pricing, Payment and Refunds
Full payment is required on date of booking.
Passport and visa fees, excess baggage charges, airport taxes, travel insurance, all gratuities, extra meals, and items of a personal nature such as laundry, drinks, medical expenses, optional activities and tours, and national parks entrance fees are not included in your price if they are not specified on your itinerary or invoice.
Age Limits, Health and Fitness
It is your responsibility to advise us of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of your trip and the enjoyment of other passengers. You are required to provide an assessment of your medical condition from a qualified medical practitioner. We reserve the right, at our reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. We also reserve the right to cancel your participation in a Package Expedition at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other passengers. If you are under the age of 18 years you must inquire before placing a booking with us and you must intend to travel with a parent or legal guardian. It is in our absolute discretion whether to allow you to travel on one of our Package Expeditions if you are less than 18 years of age.
Passports and Visas
It is your sole responsibility to obtain and carry correct visas, passports and other travel documents. Passports should be valid for at least 6 months beyond the date of your return and hold sufficient pages for any visas, entry and exit stamps.
Visa and health requirements frequently change and it is advisable to recheck all requirements, close to your departure. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. We cannot be held liable if you fail to ensure this.
Travel Advisories / Warnings
It is your responsibility to be informed about the most current travel advisories and warnings by referring to your government website or other related documentation. It is entirely your decision to travel.
Special Requests
Any special requests such as adjacent rooms/cabins, allergies, special dietary needs, special assistance whilst travelling, etc. should be advised at the time of booking. Please note that while special requests cannot always be guaranteed, every effort will be made to secure them.
Your Assumption of Risk
We operate Package Expeditions and operate in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with us, you acknowledge and accept that we and our Supplier’s operate their services in remote regions of the world involves inherent risks.
Limitation of Liability
We have taken all reasonable care to make sure that all our Supplier’s are efficient and reputable businesses. The Suppliers should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in your country of residence.
We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we, even with all due care, could not foresee or forestall.

Cancellation and Changes by Us
We reserve the right to cancel your booking. If we have to cancel your booking you can either have a refund or accept replacement travel arrangements from us of equivalent or closely similar standard and price. Any compensation made for a significant change to your booking, will be made within our discretion.
Important note - changes beyond our control
Compensation will not apply and we will not be held responsible if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event.

Cancellation and Changes by You
If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you may have to pay a fee per person that will be notified at the time of change.
If withdrawal or cancellation is due to events which are the fault or wilful decision of you, we shall be entitled to retain as much payment as is needed to cover our reasonable costs and losses caused by withdrawal. We shall take all reasonable steps to keep our costs and losses to a minimum.

Some hotels have restrictive cancellation conditions especially during high season and we will to pass these charges on to you where relevant.
If the cancellation is not for the entire booking (e.g. just one party member) those cancelling may be liable for any single occupancy costs applied to the other members of the original booking.
You must have suitable travel insurance cover in order to provide cover for these charges in the event of cancellation or delay.
Authority of the Leader
The decisions of us or our Supplier or representative will be final on all matters likely to affect your safety and well-being. This includes any decision that we and/ or the Supplier makes about your on-going participation or certain activities that comprise part of your travel arrangements. If you fail to comply with a decision made by us or the Supplier that interferes with the well-being of the group, then we reserve the right to terminate this contract and order you to leave the Package Expedition immediately, with no right of refund.
Complaints
If we cannot remedy your problem during your trip you should contact our booking office within 28 days of returning home. In the event that you do not tell us within that period this may affect our ability to investigate your complaint and may impact on the way that your complaint is dealt with.
Privacy and Confidentiality
You agree that we or the Supplier may use images of you taken during your trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
In order to be able to supply a service to you we will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our Suppliers to enable the services to be provided, but will not be used by them for any other purpose.
Severability
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of Botswana. Any dispute between us and you relating to this agreement shall fall within the exclusive jurisdiction of the courts of Botswana.
How to contact us
If you have any questions about this policy or wish to exercise any of your privacy rights, please use the following contact information:
• Write to us: Kalahari Tours President Avenue Private Bag K15 Kasane
• Email us: rex.kelly@kalahari-tours.net or headres@kalahari-tours.net
• Call us: +267 6250880
Using external links
Our website may contain links to other websites. Please remember that when you use a link to go from our website to another website our Privacy Policy no longer applies. If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information.
Customer Privacy policy
Kalahari Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Kalahari Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Kalahari Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Kalahari Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Kalahari Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Kalahari Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Kalahari Tours based in Botswana trading as
Kalahari Tours and with registration number Co 1992/1684